Questions and answers
Everything to know before you order a framed print of a race or a run.
The print
- What size is it?
- 12 × 16 inches, in a black wood frame. It arrives ready to hang.
- What paper is it printed on?
- Matte paper. Choose light or dark paper.
- Can I choose the design?
- Yes. Pick one of five designs, then any accent colour.
- Is each one made to order?
- Yes. Every print is made one at a time with your course, name and finish time.
Your screenshot
- Which screenshot works?
- A Strava activity screenshot that shows the whole course and the stats.
- Which files can I upload?
- PNG, JPG or WebP, up to 4 MB.
- Do I need an account or a Strava login?
- No. No account, no login and no file to export. The screenshot is enough.
- What happens to the screenshot?
- It is processed privately to read the course and the details. Then it is discarded.
- What if a badge hides part of the course?
- You can review suggested joins for the hidden part.
- What if a detail is missing?
- Type it in by hand. The print updates as you type.
Orders and shipping
- When will it arrive?
- Each print is made to order. You see a shipping estimate for your address before you pay.
- Where do you ship?
- Within the contiguous United States only. We do not ship to Alaska, Hawaii or other countries.
- Do I see it before I pay?
- Yes. You see the print live as you make it, and it prints exactly as shown.
- How do I follow my order?
- Your confirmation email links to your order page, with its status and tracking.
Gifts
- Can I keep it a surprise?
- Yes. It works from a screenshot they posted or sent you, so they never know.
- Can I ship it straight to them?
- Yes. It ships to any address you enter in the contiguous US.
Returns
- Can I return it?
- Personal prints have no change-of-mind returns.
- What if it arrives damaged?
- If it arrives damaged or wrong because of us, report it from your order page. We reprint it.